Question 1

What routes can I buy tickets for?

Accepted Answer

We are just beginning our journey, so we currently have routes available to - Warsaw, Katowice, Krakow and Wroclaw. However, soon there will be many more - follow the updates on our website. For your convenience, on the website's main page, there is a search with additional filters to find the most suitable destination for you.

Question 2

What do I need to know when travelling with a child?

Accepted Answer

We pay special attention to the safety of our young passengers. Please take note of the following transportation rules:

• Children up to the age of 3 must travel in an appropriate child seat, secured with a 2-point safety belt. Note: Passengers travelling with children must bring their own child seat with a safety belt adapter. Please be aware that ensuring the availability of a child seat is your responsibility. Passengers with children who do not have a child seat will be denied boarding. To ensure that you sit next to your child, we recommend reserving seats in advance.

• Children up to the age of 6 may only travel accompanied by an adult.

• Children aged 6 to 15 may travel unaccompanied by an adult with the consent of one of their parents or guardians (this consent must be provided at the time of booking the ticket). Please note that our bus drivers cannot supervise children. Children may travel unaccompanied by adults only on domestic flights that do not change and are operated from 06:00 to 22:00.

• Children aged 15 and over may travel without any restrictions. Children must have all necessary documents with them, including identification documents.

Question 3

How to buy a ticket?

Accepted Answer

You can buy a ticket from us online - to do this, select the desired flight, the number of passengers, and additional options, and use the convenient payment form for you. You can also purchase a ticket at offline cash desks and directly from the bus driver in cash.

Question 4

Can I bring multiple pieces of luggage with me?

Accepted Answer

If there is free space on the bus, you can bring additional luggage with you. The same restrictions apply to additional luggage as for the first registered baggage unit - the dimensions do not exceed 80 x 50 x 30 cm, and the weight is 20 kg. The cost of transportation depends on the booking method.

Question 5

Money for the ticket was debited from my account, but I did not receive a ticket. What to do?

Accepted Answer

Check the "spam" folder - the letter confirming the reservation may be there. If you still did not receive a ticket, we will make a refund within a few working days. If the refund has not been received, please contact the Grandbus support service.

Question 6

Did not find the answer you need? - contact the Grand Bus support

Accepted Answer

To provide support for our clients who require immediate assistance when using our services, we have launched a hotline in Ukrainian language. You can contact our support service at +38 098-888-11-08.

Question 7

How will travel time be displayed if the departure and arrival locations are in different time zones?

Accepted Answer

The travel time is the actual time, as it is measured by the physical distance between two points on Earth, which does not change when the time zone changes.

Question 8

Can I eat on the bus?

Accepted Answer

To ensure the comfort of all passengers, consuming your own food, alcoholic beverages, and colored drinks during the trip is prohibited. We are pleased to offer you a complimentary sandwich, water, and energy bar from the company. You may bring your own food to consume during stops or while crossing the border outside the bus.

Question 9

Can I ask the driver to make an unscheduled stop so I can get off?

Accepted Answer

Unfortunately, the bus only stops at official stops listed on your ticket and on our website.

Question 10

Can I travel with my pet?

Accepted Answer

The transportation of domestic and exotic animals on the bus is not allowed. Thank you for your understanding!

Question 11

Does the bus stop for tax-free shopping?

Accepted Answer

Unfortunately, the bus does not make stops for tax-free shopping. The bus does not wait for passengers who decide to leave for tax-free. Please be mindful of the allocated time for stops.

Contact us

Popular questions

Travel to Poland with us